School Success Manager
About Paloma
The achievement gap has remained unchanged over the past half century, despite trillions invested in classroom intervention. Research shows that families—not schools—are the biggest determinant of student success. Parents’ love for their children is the single greatest—and most underutilized—natural resource in education.
Paloma is a venture-backed edtech startup that harnesses AI to unleash parents' untapped teaching potential. Our mobile web app helps marginalized families build and sustain a habit of tutoring their kids for 15 minutes a day. Imagine parents sitting with their kids and engaging in rigorous, curriculum-aligned, and joyful instruction daily. By the time students enter middle school, Paloma users will have given their kids the equivalent of an entire extra year of school!
In our partner networks— including Houston ISD, KIPP, & Rocketship—75% of all families in participating grades are tutoring their kids using Paloma! 70% of participating families are tutoring their kids at least 3x per week, meeting the standard for high-dosage tutoring. As one district leader put it, “Paloma awakens the sleeping giant of parents as tutors.”
About the role
As a School Success Manager, you'll advocate for teachers’, families’, & admins’ experience of Paloma and support them on their journey from start to finish.
- You’ll help each district and school plan for a successful implementation, adapting Paloma’s resources to their local context. We aspire for Paloma’s onboarding process to be the best they’ve ever had!
- Then, you’ll train teachers to launch the Paloma experience to families and reinforce utilization in the classroom. Educators will walk away with motivation, skills, and a game plan for enlisting parents as teaching partners via Paloma.
- School Success Managers leverage short interactions to win heads and hearts, helping admins and teachers to see Paloma’s value, navigate our resources, and seamlessly integrate the tool into their existing practices.
- Throughout, you’ll share results and actionable guidance with partners. This vital ‘air traffic control’ function ensures districts, schools, and educators experience the most possible value and impact from Paloma.
- You’ll answer questions and troubleshoot issues so that partners have a smooth and delightful experience.
- Finally, you’ll collaborate cross-functionally with partnerships, product, design, content, and engineers. At Paloma, we believe ‘the answers are in the field.’ Your insights from working directly with admins and teachers will be vital to continue improving the product and implementation experience.
As a School Success Manager, your leadership will enable thousands of parents & caregivers to accelerate their children’s learning. As an early member of Paloma’s team, you’ll help us transform the education system such that families and educators work together—rather than in isolation—to support student learning.
Qualifications/Candidate Profile:
- You have 5+ years of elementary teaching, coaching, school leadership, or school operations experience
- You have 1-3 years experience leading professional development for teachers
- You are an excellent, responsive oral and written communicator
- You have the power of persuasion, leveraging your interpersonal and organizational skills to compel groups of educators and influence their actions
- You are highly organized, efficiently and quickly managing a large volume of tasks. You can easily zoom in and out of the details
- You are super detail-oriented and leave no stone unturned
- You thrive in a fast-paced, startup environment— driving work forward proactively, contributing to strategy, and persisting through challenges
- You are able—and excited!—to occasionally travel to schools
Benefits
- Generous health benefits
- 20 days PTO annually plus federal and company holidays
- Fully remote team with a vibrant culture. (Everyone says their team is great, but our team and culture are truly magical. You’ll judge for yourself 🙂)
Send your resume & quick self-introduction via email to jobs@palomalearning.com with the subject heading “School Success Manager”